Common Issues

This page summarizes the most frequently encountered problems and solutions for SmartCV users. We categorize by issue type to help you quickly find the answers you need.

🔐 Login and Account Issues

Unable to Login Account

Possible Causes:

• Incorrect password entry
• Account locked
• Browser cache issues
• Unstable network connection

Solutions:

1. Check account information - Confirm email address is spelled correctly - Check if caps lock is enabled - Try copy-pasting password to avoid input errors
2. Reset password - Click "Forgot Password" on login page - Check email for reset link - Follow email instructions to set new password
3. Clear browser data - Clear browser cache and cookies - Try logging in in private mode - Retry with different browser

Not Receiving Verification Email

Solutions:

1. Check spam folder

• Verification emails may be mistakenly marked as spam

2. Confirm email address - Check if email used during registration is correct
3. Resend - Click "Resend verification email" on login page
4. Add to whitelist - Add [email protected] to email whitelist
5. Wait time - Email delivery may take 1-5 minutes, please be patient

Account Locked

Cause: Multiple incorrect password entries causing temporary account lock (security protection)

Solutions:

• Wait for unlock: Account will automatically unlock after 15 minutes
• Reset password: Immediate password reset can remove the lock
• Contact customer service: If problem persists

📝 Editor Issues

Editor Loading Slow or Unresponsive

Possible Causes:

• Unstable network connection
• Insufficient browser performance
• Resume content too complex

Solutions:

1. Check network environment - Confirm network connection is stable - Try refreshing page - Check if internet speed is normal
2. Optimize browser performance - Close other unnecessary tabs - Clear browser cache - Ensure browser is latest version
3. Reduce content complexity - Reduce amount of content edited simultaneously - Delete unnecessary formatting and styles - Save content in sections

Content Cannot Be Saved

Symptoms: After editing content, changes are not saved

Solutions:

1. Check network connection

• Ensure network is stable

2. Manual save - Use Ctrl+S (Windows) or Cmd+S (Mac)
3. Refresh page - Check if content is saved after refreshing
4. Check storage space - Confirm account storage space is sufficient
5. Change browser - Try using different browser

Formatting Lost or Display Abnormal

Solutions:

• Reapply formatting - Select text and reset formatting
• Clear formatting and reset - Clear all formatting first, then reset
• Check template compatibility - Change template to see if it displays normally
• Copy plain text - Copy as plain text first, then reformat

📤 Export and Sharing Issues

PDF Export Failed

Common Error Messages:

• "Export failed, please retry"
• "File generation timeout"
• "Cannot generate PDF"

Solutions:

1. Check content format - Ensure all required fields are completed - Check for special characters or symbols - Verify images display normally
2. Simplify content - Temporarily remove complex formatting settings - Reduce image quantity and size - Export in sections then merge
3. Retry export - Wait 1-2 minutes before retrying - Try different export formats - Change template and re-export

Exported PDF Format Abnormal

Common Issues:

• Text overlapping or misaligned
• Images not displaying clearly
• Page layout chaos

Solutions:

1. Change template

• Try exporting with other templates

2. Check browser - Use latest version of Chrome or Safari
3. Adjust content length - Ensure content fits page size
4. Re-upload images - Replace with high-quality images

Share Link Cannot Access

Solutions:

• Check permission settings - Confirm share permission settings are correct
• Regenerate link - Delete old link, generate new share link
• Confirm link integrity - Check if copied link is complete
• Test different devices - Test access on other devices

📁 File Upload Issues

Resume Upload Failed

Supported File Formats: PDF, DOC, DOCX

File Size Limit: Maximum 10MB

Solutions:

1. Check file format and size - Confirm file format is PDF, DOC, or DOCX - File size not exceeding 10MB - Filename contains no special characters
2. Handle file issues - Compress large files or delete unnecessary content - Resave file in standard format - Ensure file is not password protected
3. Retry upload - Refresh page and re-upload - Try drag-and-drop upload method - Retry in different network environment

File Parsing Inaccurate

Symptoms: Uploaded resume information extraction incomplete or incorrect

Causes:

• Original file format complex
• Image text cannot be recognized
• Document structure non-standard

Solutions:

1. Manual correction

• Manually correct extracted information after upload

2. Simplify original file - Recreate original resume using simple format
3. Upload in sections - Upload different sections separately
4. Recreate - Recreate resume directly using editor

🤖 AI Feature Issues

AI Optimization Not Responding

Possible Causes:

• Network connection issues
• High server load
• AI quota exhausted

Solutions:

• Check network - Ensure network connection is stable
• Wait and retry - Wait 1-2 minutes before retrying
• Check quota - View AI usage quota in account settings
• Upgrade plan - Consider upgrading to higher tier plan

AI Suggestions Not as Expected

Improvement Methods:

• Provide more detailed information - Complete personal information and work experience
• Clarify job target - Specify target position in settings
• Adjust preference settings - Adjust preferences in AI settings
• Multiple attempts - AI generated content varies each time

💳 Plan and Payment Issues

Payment Failed

Common Causes:

• Bank card information error
• Insufficient balance
• Bank risk control restrictions

Solutions:

1. Check bank card information

• Confirm card number, expiration date, CVV code are correct

2. Confirm sufficient balance - Check if bank card balance is sufficient
3. Contact bank - Confirm if there are payment restrictions
4. Change payment method - Try other bank cards or payment methods
5. Contact customer service - We can assist with payment issues

Features Not Activated After Upgrade

Solutions:

• Refresh page - Refresh page after successful payment
• Re-login - Logout and login again to account
• Wait for activation - Payment processing may take 5-10 minutes
• Check order status - View subscription status in account settings

🌐 Browser Compatibility Issues

Recommended Browser Settings

Best Experience Browsers:

• Chrome 90+ (Recommended)
• Safari 14+ (Recommended for Mac users)
• Firefox 88+
• Edge 90+

Browser Settings:

• Enable JavaScript
• Enable Cookies
• Disable ad blocker (for smartcv.cc)

Resolve Compatibility Issues

1. Update browser - Ensure using latest browser version - Enable auto-update feature
2. Adjust browser settings - Disable potentially conflicting extensions - Clear cache and cookies - Restart browser
3. Test other browsers - If problem persists, try other browsers - Test in private mode

📱 Mobile Device Issues

Mobile Editing Experience

Known Limitations:

• Complex editing recommended for desktop version
• Some advanced features only support desktop
• File upload functionality may be limited

Optimization Suggestions:

• Use tablet or large screen phone
• Use landscape mode for better experience
• Simple editing then complete on desktop

❓ Still Have Other Questions?

If your question is not answered in the above content, please:

1. View related documentation

• Browse User Guide for detailed instructions

2. Search for issue - Use page search function to find relevant content
3. Contact customer service - View Contact Support for human help

Related Resources

• Technical Issues - In-depth technical troubleshooting
• Account Issues - Detailed account-related issues
• Export Issues - Export function troubleshooting
• Contact Support - Get professional technical support