Troubleshooting
SmartCV common FAQs and troubleshooting guide to help you quickly resolve various issues encountered during use
Having trouble? Don't worry! This section compiles various issues and solutions you may encounter while using SmartCV. Our goal is to help you quickly find answers and continue focusing on creating the perfect resume.
🚀 Quick Solutions
Most Common Issues
🔐 Login Issues
Can't login or forgot password?
📤 Export Issues
Resume export failed or format error?
📁 Upload Issues
File upload failed or parsing error?
💳 Payment Issues
Having trouble with subscription or payment?
📚 Issue Categories
🔧 Technical Issues
Technical-related issues such as page loading, feature anomalies, performance problems.
- Page cannot load or displays abnormally
- File upload and parsing failures
- Editor function abnormalities
- Browser compatibility issues
👤 Account Issues
Issues related to registration, login, password reset, account security.
- Login failure and password issues
- Email verification and reset
- Account security settings
- Personal information modification
💰 Payment Issues
Financial-related issues such as plan subscription, payment failure, refunds, invoices.
- Payment failure and retry
- Subscription management and cancellation
- Refund application and processing
- Invoices and receipts
📤 Export Issues
Export-related issues such as PDF export, sharing links, format problems.
- PDF export failure
- Format display abnormalities
- Sharing link issues
- Permission setting errors
❓ Common FAQ
Why is my resume template not displaying properly?
This may be a browser cache or compatibility issue. Please try:
- Clear browser cache and cookies
- Use the latest version of Chrome or Safari
- Check if network connection is stable
Why is the AI feature not responding?
AI features may be affected by the following factors:
- Unstable network connection
- High server load, please try again later
- Confirm your plan includes AI features
How to recover accidentally deleted resumes?
We provide multiple data protection measures:
- Check the "Deleted" folder, you may be able to recover
- Contact customer service, we may be able to help you recover data
- Recommend regularly exporting backups of important resumes
📞 Still haven't found the answer?
If the above content doesn't solve your problem, please check more detailed
Common Issues
or
contact our support team
.
🔍 Self-Diagnosis
Before contacting customer service, you can try the following self-diagnosis steps:
- Check basic environment - Confirm network connection is normal - Use latest browser version - Clear browser cache
- Confirm operation steps - Review if operations follow documentation guidelines - Check necessary permissions and settings - Try re-executing the same operation
- Collect error information - Record specific error messages - Take screenshots of relevant page states - Note the time when errors occurred
📊 System Status
Want to know the current system operating status? Visit our System Status Page to see:
- ✅ Service availability
- 📈 Performance monitoring
- 🔧 Maintenance notifications
- 📅 Planned updates
Related Resources
- User Guide - Detailed feature usage instructions
- Best Practices - Suggestions to avoid common issues
- Feature Details - Deep dive into various features
- Contact Support - Get human help
Last updated: 12/30/2024 •Suggest improvements