Export Issues

This page specifically addresses various SmartCV export and sharing function-related issues, helping you successfully export and share resumes.

📤 PDF Export Issues

PDF Export Failed

Common Error Messages

1. "Export failed, please retry"

• Usually temporary issue
• Wait 1-2 minutes before retrying
• Check network connection stability

2. "File generation timeout"

• Resume content too complex
• Image files too large
• Server processing load too high

3. "Cannot generate PDF"

• Browser compatibility issues
• Content format abnormal
• System internal error

Content-Related Issues

Check Content Format:

1. Verify Required Fields

   • Ensure all required fields are completed
   • Check for blank required sections
   • Confirm personal information completeness

2. Handle Special Characters

   • Remove uncommon Unicode characters
   • Check copied and pasted content format
   • Avoid using special symbols and emojis

3. Optimize Image Content

   • Ensure profile picture displays normally
   • Check image file size (recommended less than 2MB)
   • Verify image format (JPG/PNG)

Content Length Limits:

Recommended pages: 1-3 pages
Maximum content length:
- Personal summary: 500 characters
- Work experience: 200 characters per entry
- Project experience: 300 characters per entry
- Skills description: 100 characters per entry

Browser Compatibility Issues

Recommended Browser Settings:

Chrome (Recommended):

• Version requirement: 90+
• Enable JavaScript
• Allow pop-up windows
• Disable ad blockers

Safari (Mac Recommended):

• Version requirement: 14+
• Enable JavaScript
• Allow downloads
• Turn off reading mode

Troubleshooting Steps:

1. Clean Browser

   • Clear cache and cookies
   • Close other tabs
   • Restart browser

2. Test Private Mode

   • Use private/incognito mode
   • Disable all extensions
   • Test export function

3. Change Browser

   • Try using different browsers
   • Compare export results
   • Confirm compatibility issues

PDF Format Abnormalities

Common Format Issues

1. Text Overlap or Misalignment

Cause Analysis:

• Font rendering issues
• Template compatibility issues
• Content length exceeds expectations

Solutions:

• Switch to standard template
• Shorten overly long text content
• Adjust font size and line spacing
• Reorganize content structure

2. Images Not Displaying Clearly

Cause Analysis:

• Low original image resolution
• Excessive image compression
• Export quality setting issues

Solutions:

1. Optimize Image Quality

   • Use high-resolution images (recommended 300DPI)
   • Ensure original images are clear
   • Avoid excessive compression

2. Re-upload Images

   • Delete current profile picture
   • Upload new high-quality images
   • Adjust image size and position

3. Adjust Export Settings

   • Select "High Quality" export option
   • Wait for complete processing time
   • Verify export results

3. Page Layout Chaos

Common Symptoms:

• Content exceeds page boundaries
• Uneven section distribution
• Blank pages generated

Fix Methods:

• Adjust content length to fit page
• Rearrange section order
• Check template settings
• Delete unnecessary blank lines

Specific Template Issues

Template Compatibility Testing:

Test steps:
1. Switch to "Classic" template
2. Test export function
3. If successful, indicates template compatibility issue
4. Contact customer service to report specific template issues

Temporary Solutions:

• Use verified stable templates
• Avoid overly complex designs
• Simplify content format and style
• Export in segments then manually merge

Emergency Solution When Export Fails

When unable to normally export PDF within short time, follow this minimum available workflow:

1. Use "Print" function in browser (Mac: Cmd+P; Win: Ctrl+P)
2. Target select "Save as PDF" (or "Microsoft Print to PDF")
3. Paper select A4, margins "Standard/Narrow", background graphics unchecked
4. Preview confirms pagination and layout are correct, then click save

🔗 Sharing Function Issues

Share Link Cannot Access

Permission Setting Issues

Check Sharing Permissions:

1. Confirm Share Settings

   • Enter resume editing page
   • Click "Share" button
   • Check permission setting status

2. Verify Access Permissions

   • Confirm set to "Public" or "Access via link"
   • Avoid setting to "Private" status
   • Check password protection settings

3. Regenerate Link

   • Delete existing share link
   • Generate new share link
   • Test new link accessibility

Permission Type Description:

Public access: Anyone can view
Link access: People with link can view
Password protected: Password required to view
Private: Only yourself can view

Link Validity Issues

Link Expiration Handling:

• Check if link is within validity period
• Confirm account subscription status is normal
• Regenerate permanent valid links
• Update sent links

Link Format Issues:

• Ensure complete link is copied
• Check for extra spaces or characters
• Avoid link truncation
• Use short link services (if needed)

Sharing Page Display Abnormalities

Page Loading Issues

Common Symptoms:

• Page displays blank
• Content loading incomplete
• Style display abnormalities

Solutions:

1. Check Source Resume

   • Confirm original resume displays normally
   • Verify all content is complete
   • Check images and format

2. Regenerate Share

   • Cancel current sharing
   • Reset sharing permissions
   • Generate new share link

3. Test Different Devices

   • Test access on computer
   • Test access on mobile phone
   • Test using different browsers

Mobile Adaptation Issues

Mobile Display Optimization:

• Ensure using responsive templates
• Test mobile phone and tablet display effects
• Adjust font size and spacing
• Optimize image display

Mobile Access Recommendations:

Best browsers:
- Safari (iOS)
- Chrome (Android)
- WeChat built-in browser
- Other mainstream mobile browsers

📄 Format Conversion Issues

Word Export Issues

Format Compatibility

Common Issues:

• Font display abnormalities
• Layout chaos
• Image position offset

Solutions:

• Use standard fonts (Arial, SimSun, etc.)
• Simplify complex layout structures
• Adjust image size and position
• Choose templates with better compatibility

File Opening Issues

Word Version Compatibility:

Supported versions:
- Microsoft Word 2016+
- WPS Office
- Google Docs
- LibreOffice Writer

File Corruption Handling:

• Re-export Word document
• Try PDF format as alternative
• Check file download integrity
• Use online format conversion tools

Image Export Issues

Image Quality Settings

Export Parameters:

• Resolution: 300DPI (high quality)
• Format: PNG (supports transparent background)
• Size: A4 standard ratio
• Color: RGB color mode

Quality Optimization:

1. Adjust Export Settings

   • Select "High Quality" option
   • Set appropriate resolution
   • Confirm color mode is correct

2. Verify Original Content

   • Check resume content clarity
   • Ensure font size is appropriate
   • Verify image quality

3. Test Export Effect

   • Zoom in to check details after export
   • Check if text is clear
   • Confirm image quality is satisfactory

📊 Export Data Issues

Data Integrity Check

Content Missing Handling

Checklist:

• Personal information complete
• Work experience complete
• Project experience complete
• Education background correct
• Skills list complete
• Contact information accurate

Data Synchronization Issues:

• Re-export after refreshing page
• Check last save time
• Confirm all modifications are saved
• Verify exported content matches editor

Version Management Issues

Version Control:

• Confirm exporting latest version
• Check modification timestamp
• Avoid concurrent editing conflicts
• Establish version backup mechanism

🔄 Batch Export Issues

Multiple Resume Export

Batch Operation Limits

Export Limits:

Free users: 5 exports per month
Paid users: Depends on subscription plan
Enterprise users: Unlimited exports

Batch Export Strategy:

• Plan export counts reasonably
• Prioritize exporting important resumes
• Consider upgrading paid plans
• Use project management features

File Management

File Naming Rules:

• Use meaningful file names
• Include date and version information
• Differentiate purposes for different positions
• Establish folder classification

Example Naming:

Zhang San_Software Engineer_2024-12-30_v1.pdf
Zhang San_Product Manager_2024-12-30_v2.pdf
Zhang San_Resume Template_General Version.pdf

🛠️ Advanced Export Settings

Custom Export Options

Page Settings

Page Margins:

• Standard margins: 2.5cm
• Compact margins: 1.5cm
• Custom margins: Adjust as needed

Page Orientation:

• Portrait (recommended): Suitable for standard resumes
• Landscape: Suitable for creative design resumes

Content Filtering

Section Selection:

• Selectively export specific sections
• Hide irrelevant content
• Adjust section order
• Customize section titles

Conditional Export:

1. Set Export Conditions

   • Select sections to include
   • Set content filtering rules
   • Confirm export scope

2. Preview Export Effect

   • Use preview function to check
   • Confirm content meets expectations
   • Adjust setting parameters

3. Execute Export

   • Apply settings and export
   • Verify final results
   • Save export setting templates

🆘 Emergency Situation Handling

Complete Export Failure

Emergency Plan:

1. Immediate Backup

   • Screenshot resume content
   • Copy text content to document
   • Save important data

2. Alternative Solutions

   • Use browser print function
   • Manually create PDF file
   • Use third-party conversion tools

3. Contact Support

   • Report detailed error information
   • Provide resume ID and account information
   • Request technical support assistance

Data Loss Risk

Preventive Measures:

• Regularly export backups
• Use multiple formats to save
• Establish local backup habits
• Regularly check file integrity

Recovery Solutions:

• Check recent export files
• Find browser cache data
• Contact customer service for data recovery assistance
• Use version history feature

📞 Getting Export Support

Preparation Before Contacting Customer Service

Necessary Information:

• Resume ID or project name
• Specific time when error occurred
• Error message screenshots
• Browser and version used
• Operating system information
• Network environment description

Self-Service Diagnostic Checklist

Pre-Export Check:

• Network connection stable
• Browser version latest
• Content format correct
• Image size appropriate
• Account permissions sufficient

Post-Export Verification:

• File download complete
• Content display correct
• Format meets expectations
• Images clear and visible
• Links accessible normally

Related Resources

• Common Issues - Other common issues
• Technical Issues - Technical troubleshooting
• User Guide - Detailed sharing export functions
• Contact Support - Get professional technical support